Straight answers
before you order.
Freight, lead times, returns, quantities, credit and payment—without the fine-print scavenger hunt.
The practical details
Need an answer specific to your order? Call 833-3PACKED or email contact@simplypacked.com.
Do you charge freight?+
Yes, freight is charged on quantities smaller than a pallet load. For pallet-size orders, Simply Packed will typically prepay or waive the freight cost. Freight is shown separately rather than hidden in the product price.
How long will it take to get my order?+
Simply Packed has locations around the country to reduce shipping times. Most in-stock orders can be delivered in one to two business days.
What shipping carriers do you use?+
UPS is used for small-parcel orders. Pallet quantities ship through a network of LTL freight carriers.
Can I return my product?+
Simply Packed stands behind its products. If a non-custom product arrives damaged or does not perform as expected, contact the team so the issue can be resolved and the product returned where appropriate.
Can I buy less than a pallet load?+
Yes. Many products can be purchased by the case.
Do you extend credit or require payment up front?+
Flexible payment options are available, and credit can be extended to qualified customers who use a traditional business-credit purchasing process.
What payment options do you offer?+
Payment options include major cards and digital wallets. Available methods may include PayPal, Mastercard, American Express, Visa and Google Wallet. Business-credit terms are available for approved accounts.
Ask a packaging person.
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